ABOUT BEDDING KING
Why should I shop with Bedding King?
Bedding King is a family-owned Australian business offering high-quality, stylish, and durable bedding products. We pride ourselves on exceptional customer service, fast delivery, and easy returns.
Where are your products made?
Our products are designed in Australia and manufactured in various locations worldwide. More information is available on each product’s detail page.
Who designs your products?
Our talented in-house design team creates unique and stylish bedding collections each season, drawing inspiration from global trends and traditional influences.
GENERAL QUESTIONS
How do I contact customer service for assistance?
You can reach our customer service team via email at support@beddingking.com.au or by calling 1800-123-456 during business hours.
Do you have a physical store?
We operate exclusively online, but our detailed product descriptions and customer reviews help ensure you make the best choice.
How can I subscribe to your newsletter?
Sign up for our newsletter at the bottom of our website to receive updates on special offers, new arrivals, and more.
What is your returns policy?
We offer free returns within 30 days of purchase for unused items in their original packaging. Contact us for assistance with returns.
PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Afterpay, and Zip Pay for your convenience.
Is it safe to pay using a credit card on your website?
Yes, our website uses SSL encryption and secure payment processing to protect your information.
Can I use multiple payment methods?
Currently, we only accept one payment method per order. However, gift vouchers can be used in conjunction with other payment methods.
What should I do if my payment is declined?
If your payment is declined, please verify your card details and try again. If the problem persists, contact our customer service team for assistance.
ORDERING & DELIVERY
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. Use this number on the courier’s website to track your delivery.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact our customer service team to update your delivery address.
What happens if my order is lost or damaged during shipping?
Please contact our customer service team immediately. We will work with the courier to locate your package or arrange a replacement if necessary.
Do you offer international shipping?
Currently, we only ship within Australia. Keep an eye out for updates regarding our international shipping options.
PRODUCTS & AVAILABILITY
Are your products eco-friendly?
Yes, we provide a selection of eco-friendly products crafted from sustainable materials. Look for the eco-friendly label on our product pages.
What is the thread count of your bed linens?
Our bed linens range from 200 to 1000 thread count, offering options for different preferences and budgets. Detailed information is provided on each product page
What happens if my order is lost or damaged during shipping?
Please To start a return, please reach out to our customer service team. We will work with the courier to locate your package or arrange a replacement if necessary.
RETURNS & EXCHANGES
How do I return an item?
Contact our customer service team to initiate a return. We will provide you with a return label and instructions.
Can I exchange an item?
Yes, items can be exchanged within 30 days of purchase. The item must be unused and in its original packaging. Contact us to arrange an exchange.
What if the item I want to exchange for is out of stock?
If the desired item is out of stock, you can choose a different item of equal value or request a refund.
CARE & MAINTENANCE
How should I wash my new bedding?
Please follow the care instructions on the product label. Typically, we recommend machine washing in cold water and tumble drying on low heat.
Can I use bleach on your products?
We do not recommend using bleach on our products as it can damage the fabric and reduce their lifespan.
How can I prevent my sheets from pilling?
To prevent pilling, wash your sheets in cold water on a gentle cycle and avoid using fabric softeners.